FAQs
1. What products does 2F2F FORMULA offer?
2F2F FORMULA specializes in high-quality diecast car models. Currently, we also have action figures and 3D metal puzzles in the pipeline, coming soon.
2. What is your email for inquiries?
For any questions or concerns, please reach out to us at info@2f2fformula.com. Our customer service team is here to assist you.
3. Are you affiliated with the brands of the diecast car models you sell?
We are resellers of products made by manufacturers. We are not affiliated with any of the brands of the diecast car models we sell.
Our disclaimer states that all rights pertaining to the diecast car model, including copyrights, trademarks, and intellectual property, are reserved to the rightful owner. We do not claim any ownership or rights over the design, branding, or any associated intellectual property of the vehicle model or its likeness.
4. What are your shipping times?
Shipping times vary depending on the region. For the USA, it's usually 10-15 days. For the UK, delivery typically takes around 6-7 days.
Other regions we serve include Spain, Germany, South Korea, and the United Arab Emirates.
Please note that delivery times can be affected by factors such as sales periods, warehouse location, or the time and date of the order.
5. Do you offer free shipping?
Yes, we currently offer free shipping on all orders, regardless of the region.
6. What is your return and refund policy?
We offer free returns and refunds within a 10-day period. Please see our Shipping and Refunds/Return Policy for more details.
7. What scales of diecast car models do you sell?
We sell diecast car models in various scales including 1:18, 1:12, 1:24, 1:32, 1:43, 1:36, and more. The scale of each model is mentioned on its respective product page.
8. What if I have further questions not covered here?
If you have any further questions or need assistance, please don't hesitate to contact us at info@2f2fformula.com. We're here to help!
9. When will my order ship, and how long will it take to arrive?
We typically process and ship orders within 48-72 hours of purchase. Shipping times vary depending on your location and the shipping method selected, but most orders are delivered within 10-15 days.
10. How do I initiate a refund or return request?
If you're not completely satisfied with your purchase, simply contact us at info@2f2fformula.com to initiate a refund or return request. Our customer service team will guide you through the process and provide assistance as needed.
How do I cancel an order?
To cancel an order, please contact us as soon as possible at info@2f2fformula.com with your order details. We'll do our best to accommodate your request, but please note that orders may be processed and shipped quickly, so prompt communication is essential.